Privacy Policy

1. Introduction

Welcome to Servana Pro ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application (collectively, the "Platform") and tell you about your privacy rights and how the law protects you.

This policy applies to all users of our Platform, including customers seeking home services and professionals providing services through our Platform.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, date of birth, gender, and profile picture.
• Contact Data: includes email address, telephone numbers, and physical address.
• Location Data: includes your current location (with your consent) to help match you with nearby professionals or services.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and device information.
• Usage Data: includes information about how you use our Platform, services you search for, bookings you make, and pages you visit.
• Payment Data: includes payment card details (processed securely by our payment partners), billing address, and transaction history. We do not store complete payment card details on our servers.
• Professional Data: (for service providers) includes professional qualifications, work experience, service area, availability, ratings, and reviews.
• Communication Data: includes messages you send through our Platform, customer support inquiries, and feedback.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a customer or professional: Create and manage your account, verify your identity, and set up your profile.
• To process and deliver your service requests: Match you with suitable professionals, manage bookings, facilitate communication between customers and professionals, and process payments.
• To manage our relationship with you: Send you important updates about your account, bookings, or changes to our terms and policies, respond to your inquiries and feedback, and provide customer support.
• To improve our Platform, products/services, marketing or customer relationships: Analyze usage patterns, develop new features, test and improve our services, and personalize your experience.
• To make recommendations and suggestions to you about goods or services that may be of interest to you: Based on your usage history and preferences.
• To ensure safety and security: Verify professionals, conduct background checks where permitted by law, monitor transactions for fraud, and protect our Platform and users.
• To comply with legal obligations: Comply with applicable laws, regulations, and court orders.

4. Data Sharing

We may share your personal data with the following parties:

• Service providers and partners: We work with third-party vendors who provide services on our behalf, such as payment processing, cloud hosting, customer support, analytics, and marketing.
• Other users: When you book a service or provide a service through our Platform, certain information (such as your name, contact details, and location) will be shared with the other party to facilitate the service.
• Professional partners: For professionals, we may share relevant information with potential customers to help them make informed decisions.
• Legal and regulatory authorities: We may disclose your information in response to legal requests, court orders, or government inquiries, or to protect our rights, property, or safety.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Request access: to your personal data.
• Request correction: of your personal data.
• Request erasure: of your personal data.
• Object to processing: of your personal data.
• Request restriction of processing: your personal data.
• Request transfer of your personal data: to you or a third party.
• Right to withdraw consent: at any time where we are relying on consent to process your personal data.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Platform. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Platform may become inaccessible or not function properly.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at servanapro@gmail.com.