Safety Tips
Your safety is our top priority. Follow these important guidelines to ensure a safe and secure experience with Servana Pro.
Verify the Professional
Always check the professional's profile, reviews, and verification badge before booking. Ask for ID upon arrival to confirm their identity matches the profile.
Stay During Service
It's recommended that you or another adult be present while the professional is working in your home. If you must leave, secure valuables and keep communication open.
Secure Payments
Always make payments through the Servana Pro platform. Never pay cash directly to professionals unless explicitly requested by our support team.
Report Concerns
If you feel uncomfortable or notice anything suspicious, use our in-app emergency button or contact our support team immediately.
Leave Reviews
After the service, share your experience by leaving an honest review. Your feedback helps maintain our community's safety and quality standards.
Communicate Clearly
Use our in-app messaging to discuss service details, requirements, and expectations before and during the appointment. Keep all communication on the platform.